Workplace Surveillance Provides Much More than Safety

Some of the advantages in the use of security cameras in the workplace are obvious. Security camera systems can reduce crime, increase customer and employee safety, and document disputed events. Alone, those advantages are very significant to any business owner.

 But research shows that there is an additional advantage of video surveillance systems in the area of business discipline.

A recent study called, “Cleaning House: The Impact of Information Technology Monitoring on Employee Theft and Productivity”, by Lamar Pierce, associate professor at the Olin Business School at Washington University in St. Louis; Daniel Snow, associate professor at the Marriott School at Brigham Young University; and Andrew McAfee, research scientist at the Sloan School of Management at the Massachusetts Institute of Technology, research showed that the use of CCTV in the workplace is even more valuable than originally perceived.

Research and Findings In Restaurant Safety

In it, they installed CCTV in 392 restaurants in 39 states and software that measured employee-level theft prior to and after installation of the surveillance system. The restaurant industry was chosen for the study for many reasons, including the expectation of a high amount of employee theft. Managers of the restaurants received electronic alerts in instances which were clearly employee misconduct or theft throughout the study.

The results were very interesting. The average savings from the alerts were modest, around $108 per week per restaurant. However, after installing surveillance and monitoring software the average weekly revenue increased by 7% or $2,982 a week.

What was most compelling was that the result of the increased profit was not because of a decrease of theft but was mostly due to changed employee behaviors. Employees not only changed unethical behaviors, they also applied new positive energy to into their jobs.

About Security Instrument

Ultimately, cloud-based video surveillance systems is a far more than an important workplace safety feature. It is a tool that can help set employees—and your business, up for success. If you have any questions about How Security Instrument can meet your business security needs or the incredible features cloud-based video surveillance offers, give us a call.

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7 Ways Security and Automation Systems Benefit Hotels

The security of guests, staff, and anyone that comes to the hotel is vital to the hotel industry, making security systems a valuable tool. Security systems can do so much more than provide an added measure of safety, however. Security and automation systems such as intrusion alarms, video surveillance systems, access control, and business automation systems can also protect hotel assets and profitability.

Here are some important ways security and business automation systems benefit the hotel industry:

Intrusion Alarms

Intrusion alarms safeguard your guests by protecting vulnerable points of entry.

Automation Helps Manage Energy Consumption

Every space in a hotel needs to be ready for occupation at a moment’s notice, yet hotel operators need to carefully monitor the hotel’s energy consumption. Business automation can help create the perfect climate while reducing energy consumption.

Improved Security

Video surveillance is a physical crime deterrent and can help thwart crimes to which hotels are most vulnerable, such as lone attacks on a guest, or theft.

Access Control Protects Assets

Theft of merchandise is a common problem for many hotel establishments. Access control systems protect those assets.

Enhanced Customer Service

Video surveillance and CCTV systems can also help hotel managers ensure that customers receive the best service possible by allowing them to monitor service practices, guest wait times, traffic flow and much more.

Improved Productivity

Research shows that business that utilizes surveillance systems see improved productivity. The systems can serve as verification of the location of technical or service personnel, how long tasks take to complete, and as a tool to improve efficiency.

Mitigate Risk Damage

Security cameras can help mitigate damages in the event of an accident, as well as prevent attempted fraud.

About Security Instrument

Founded in 1960, Security Instrument Corporation, a privately held U.S. Corporation, provides electronic security and life safety detection and associated monitoring and support services. Protecting guests, and profitability is paramount in the hospitality industry. If you have questions about how to improve your hotel security, feel free to give us a call today.

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Improving Campus Safety & Security

Schools are among the safest places in our communities and parents should have every confidence sending their children to these educational havens. Yet, according to Indicators of School Crime and Safety: 2011, (Washington DC: Bureau of Justice Statistics and National Center for Education and Statistics 2011) in 2010, a greater number of students ages 12-18 were victims of violent crimes in the school than out of the school.

Unfortunately, school violence is a serious problem that no school can afford to ignore. Even small disturbances are not as harmless as we might like to imagine and can be indicators of bigger problems or future crisis.

However, there are measures that drastically reduce the likelihood of violence. According to the Centers for Disease Control and Prevention, research shows using multiple prevention strategies and levels of influence and intervention, can reduce violence and improve the school environment.

Best Ways to Improve School Safety

Since there is no way to predict a crime, and likewise no one factor that causes crime, it is imperative to use several methods to increase school safety. Your safety measures should include a combination tactical improvements, as well as measures that involve the staff, parents, students, and community. Here are some key ways you can improve school safety.

1. Start at the Personal Level

Develop programs that help students learn conflict resolution, communication, teamwork, and emotional awareness. Bridge the gaps in the teacher/staff and student relationship by developing better communication, positive engagement, and creating a more community oriented atmosphere. Improve access to school counseling.

2. Involve Parents and the Community in the Prevention of Violence

By involving parents in a well-developed crime prevention program they are more able to enforce the strategies at home and able to spot possible threats in the community. In many cases, just having an increased parental/adult presence in the school is a powerful force in preventing violence. Programs and training can also help the community deal with a crisis, should one occur.

3. Consider Tactical Improvements

Every educational institution should consider implementing the tools that will help keep students and staff safe and aid law enforcement in the event of a crisis. For example, school facilities should have a comprehensive security system that incorporates a video surveillance system. Consider a system that allows remote (such as with a smartphone) and centralized locking for the swiftest and most controlled lockdown procedures. Make sure every building is clearly labeled from all angles, including the roof. Both staff and students should be trained in emergency procedures.

About Security Instrument

At Security Instrument, we are here to answer your questions and address your concerns about school security. We’ve been proving integrated solutions for schools and campuses since 1960.

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How are You using Your Retail Security System? Amplifying Versus Protecting Assets

Is your security “bad guy” focused? For many years, most retail establishments saw retail security systems purely from the perspective of catching theft, shoplifting and employee theft. Loss prevention certainly is an important part of any retail security system, but commercial security technologies also offer far more capabilities and potential to your business. If your security is hyper-focused on malicious activities, then you are missing out on huge advantages.

Protecting Assets Using Retail Security Technology

The 2016 National Retail Security Survey revealed that retailers’ inventory shrink averaged 1.38 percent of retail sales, or $45.2 billion in 2015, up by $1.2 billion from 2014. According to the report, retailers reported increases in overall inventory shrink with shoplifting accounting for the greatest cause of loss at $377 per incident average, up by $60 from the prior year.

How can this be with retailers using the most advanced technologies? NRF Vice President of Loss Prevention, Bob Moraca said “LP professionals have been working diligently to find advancements in technology aimed at deterring crime in our industry, sometimes even before it happens—but as our techniques get more sophisticated, so too do the criminals.”

So, what is a business to do? Even with the tough job of combating savvy criminals, loss prevention technologies such as video surveillance and access control continue to be your best tool. It is important to stay informed of the latest technologies and evaluate what technologies are relevant and helpful to you. It is also important to leverage those technologies in new, and differently focused ways.

Amplifying Assets with Retail Security Technology

To truly amplify assets, companies must look beyond theft reduction when they think of retail security technologies and think about how these systems can add economic value to every facet of the company, whether it is liability, safety, productivity, consumer analytics, data mining and more.

When you move from a loss prevention singlemindedness, you make your security system investment even more valuable. Here are just a few of the asset amplifying insights you can gain:

  • Know what departments open on time or close early
  • Gain awareness of customer pain points, such as long wait times
  • Identify workflow issues
  • When customer volume increases, you can respond appropriately by opening more registers ahead of need
  • Follow in-stock position and notify vendors when stock is low
  • Identify when products are displayed in a less than optimum position
  • Identify which items should be pulled from one store and placed in another

Security technology is about much more than protecting assets. It is also about increasing value. Security Instrument Corp., is Delaware’s largest full-service independently owned security company, serving thousands of retail and commercial clients throughout Delaware, MD, NJ, and PA, and dedicated to providing systems that not only protect, but also add value.

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Small Retail Profitability Strains

Retail used to be so simple- open a store, source products, sell products, and buy more products. Now, following a time of unprecedented change in commerce, retailers exist in an environment where the margins are narrow and constantly under pressure from rising costs and lower pricing power. When you factor in retail shrink—the job is difficult indeed.

There is no question that retail shrink seriously strains profitability. Retail shrink is multifaceted and addressing the problem is complex, but one of the most effective ways is to think about security as a holistic approach to operations rather than just a tool to catch criminals. Here are a few important points to consider as you protect profitability.

  • Use security technologies to maintain operational execution standards. When people and processes are working well, profitability increases. When everyone is working optimally, any process that isn’t will stand out. Maintaining execution standards will also help employees catch criminal practices such as shoplifting and refrain from them themselves.
  • Follow the money. It is, of course, important to have a comprehensive video surveillance system and to cover POS, but it is also important to balance out, and budget for buying cycles.
  • Using access control can help protect your products, but video analytics can tell you what products are moving and which are not. Both of those aspects are critical in protecting profitability.
  • Video surveillance technologies are a huge crime deterrent and help stabilize loss. You can also use the technology to ensure on-shelf availability or to change displays, or product placement in the moment, rather than wait to figure out the reasons for poor or underperformance.
  • Increased oversight is always an advantage, but even more so when you have increased inventory for seasonal sales. Increased inventory is critical to seasonal sales but without increased oversight, the inventory can be very easily lost to shoplifting.
  • Video analytics can tell you a lot about what products are capturing attention. Analytics may also reveal why certain products are being stolen as opposed to others, such as not enough employee oversight in a particular area.
  • Another advantage of video surveillance is having the ability to evaluate the store in relation to patterns of theft and make adjustments to design and layout.
  • Security technologies are also useful in managing inventory, both on-shelf and in the backend or warehouse. This can lead to tighter inventory and avoid insufficient stock or dead inventory.

Security Instrument understands the needs of retailers and knows that security technologies are for far more than protection. They are instruments of success.

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Retail Security: Preventing and Deterring After-Hours Break-ins

Stores are prime targets for after-hours burglary and break-ins. Retail burglary involves the breaking and entering into a business with the intent of stealing cash, merchandise, or equipment. Not only does it involve loss of valuable merchandise, it also often involves costly damage to the building – both of which are detrimental to the business.

Why Are Stores Targets?

One of the biggest reasons stores are targets of burglary is that they contain desirable and valuable items that can be either used or sold. Retail businesses are usually located in areas dedicated to commerce and once all the businesses close, there are fewer people and less traffic to observe any illegal activity. Stores generally have large glass fronts that can provide easy access. During closing, the staff is limited which is another attractive advantage to a criminal. Together, these factors add up to the perfect storm to attract crime.

Who Are the Criminals?

Generally, burglars are motivated by economic gain. While many shoplifters are opportunistic non-professionals, after-hours burglars are usually more skilled professionals and (though still highly opportunistic) employ more sophisticated planning, methods, and tools to execute their plans. They are more likely to have committed other crimes and are familiar with security features.

What Do Criminals Take?

According to the National Institute of Justice, criminals tend to choose targets based on convenience or desirability of goods within the store. Certain items draw more attention and commonly stolen items share particular attributes which fit into the CRAVED metric.

Concealable: Easily hidden in pockets, bags, or under clothing.
Removable: Portable and easy to carry.
Available: Widely available and easy to find.
Valuable: Expensive with high resell value among peers.
Enjoyable: Enjoyable to own or consume.
Disposable: Easily resold to a wide group of people.

How to Lower Your Risks for Burglary

Burglaries are not a random phenomenon. For the retailer, that is actually a good thing because there are factors that make businesses more, or less, a target and many of those factors are highly predictable and controllable. Even better is that the most effective strategies to combat burglary and theft involve simple environmental changes. Some of the most effective strategies include:

  • Increased lighting outdoors
  • Improved indoor lighting
  • The use of access control in storage and warehouse areas
  • Monitored security alarm systems with intrusion detection
  • Outdoor video surveillance
  • Indoor video surveillance
  • Having 24-hour presence

While you can’t prevent every incident of crime, what you put in place now can play an important role in deterring crime and catching criminals. Security Instrument has the technology you need to protect and propel your business.

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7 Ways in Which Retail is Different

No matter how large or small the business, retail security is far different from (and often more challenging than) any other enterprise. It is important to consider these differences because they directly impact the choices you make and the effectiveness of your security system.
So, how are retail enterprises different in security concerns? Here are the top 7 ways.

Multi-Focus Physical Security

Retailers have the difficult job of providing physical security across the entire footprint of the store. This is because most of the structure and merchandise is within reach of the public. The public is unvetted and roams freely.

Unusually Vulnerable Storefront

Many stores have a storefront that is largely glass, and highly vulnerable. Additionally, the business is usually closed at night which makes it much more of a target to potential thieves.

Largely Centered Around Loss Prevention

Unlike non-retail enterprises, retail stores must focus on loss prevention with a focus on video surveillance technologies covering vulnerable areas such as the retail floor, storage areas, and POS.

There is a Need for Advanced Analytics

In retail, one of the best ways to gain actionable insight on product, store, or employee performance is through detailed video analytics. These systems provide intelligence by capturing, analyzing, and reporting real-time data that help retailers make strategic decisions designed to improve operational efficiency and profitability.

Security Solutions Must Also Help Improve Customer Experience

Another important facet of retail security is that it should also provide a way to help improve customer experience. Retailers use it to review how the business works or doesn’t, as well as gauge customer satisfaction with transactions, employee performance, and how customers interact with product and displays.

Vulnerability to Fraud

Stores are also very vulnerable to acts of fraud such as slip and fall or claims of being injured on displays or by products or shopping carts and must consider this element in planning their security strategies. Injury claims are costly and very difficult to dispute in court without clear video of the event.

Injury Prevention

In addition to preventing acts of fraud, the retail security must also focus on preventing actual injury. Retailers must have a multi-view of the store and operations to eliminate obstructions and correct potentially dangerous conditions, such as folded or rippled mats or wet floors.

In the retail environment, security must enhance safety and improve overall operational efficiencies. Security Instrument is Delaware’s largest full-service and independently-owned security company and understands the unique security needs retailers face.

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Maximizing Storefront Security For Retail Operations

For the retailer, storefront security is a huge priority– and a huge challenge. In fact, it is almost like hitting a moving target. While many of the security issues retailers face, such as shoplifting, employee theft, burglary, smash and grab, and fraudulent claims remain the same, the tactics used to accomplish them change and become increasingly sophisticated. Crime always has an opportunistic element however; retail crime has become increasingly calculated and committed by skilled professionals. To combat crime and mitigate loss, the retailer must maximize storefront security solutions.

The news headlines can sometimes be disturbing, but crime in the retail space is nothing new. Whether it is armed robbery, an organized theft ring, or acts of vandalism, the results can be devastating. Fortunately, retailers have more advanced options in storefront security solutions than ever.  Here are some simple ways to make sure you are getting the most out of your security.

Opt into Intrusion Detection

Burglary alarm protection is essential in any retail environment. Burglaries typically happen a night or after hours. In most cases, burglars break in through a glass door or window and leave before law enforcement can arrive. A comprehensive system deters break-ins and facilitates swift police response by alerting law enforcement immediately during unauthorized access.

Control Access

Pro Tip: Controlling and restricting access to any retail space is a core security measure. Every business has areas that are more sensitive than others.

 

Access control allows you to know when a door is opened, which one, and by whom. It produces an audit trail that makes it possible to detect security problems. When your system is equipped with things like electronic locks, you can respond to any emergency even if you are not at the business by tapping into the system and locking or unlocking doors remotely via the app.

Surveillance Cameras are a Must

Commercial video surveillance systems are a cornerstone of any security system. In addition to providing important business insights, security camera systems are a visual crime deterrent. The system provides the retail owner with the tools needed to monitor all of the critical areas of the business remotely, from a computer or smartphone, viewing multiple camera feeds or even monitoring multiple facilities.

Remember the Fire and Life Safety

Whether it is new construction, upgrade or a retrofit, fire and life safety systems are another important aspect of retail security. Fires and other similar emergencies devastate lives and businesses so catching problems at the earliest stages is critical. Keep your systems operating at their best with regular testing, maintenance, and inspections.

About Security Instrument

Retail and department stores face a number of security challenges which can leave the business vulnerable to internal theft, shoplifting, fraudulent claims, as well as disasters such as fire. Security Instrument has over 50 years expertise in electronic security and life safety detection and associated monitoring.

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Time to Upgrade Your Retail Video Surveillance System? Easy Ways to Know

In retail security, video surveillance is one of the most valuable and proven tools in helping to protect employees, customers, and product. A security system is an investment, but it does not have an indefinite lifespan. Eventually, it will become necessary to evaluate your security system and decide if it is time for an upgrade.

Knowing when to upgrade your retail video surveillance system can be tricky. You want to be sure to get the most from your investment, but want it to retain its usefulness. So how do you know when it is time to upgrade this critical component of retail security? Once you know the facts, it is much easier than you think.

Is the Technology Out of Date?

Think of how often we upgrade our phones, or how many additional functions your current phone has over any of your previous ones. It is easy to want to hold on to old video surveillance system technology to “get the most out of it” but doing so can actually be costing you money. Video surveillance technology is quickly evolving, and today’s additional features likely add much more value than does holding on to an old system. For example, remote management provides unattended delivery monitoring, customized alerts, remote viewing, and verification—all of which help improve productivity as well as safety. Newer technology provides other advantages too, like greatly improved image resolution, scalability, storage, and system integration over systems from just a handful of years ago.
Compare your current system’s features to that of a new retail video surveillance system. If your system does not have features that could benefit your business, or has incompatibility issues, poor video quality, or insufficient storage, it is probably time for an upgrade.

Has the Business Changed or Expanded?

If the business has changed, such as had an addition of space or if you have added an additional location or warehouse space, it is probably a good time to upgrade your existing system. Every day video surveillance technologies become much smarter than their predecessors and offer the expanding business a huge array of advantage. Wireless networks provide limitless possibility in connecting multiple cameras and multiple locations to one remote platform for ultimate control.
Security Instrument Corp. is committed to integrity and responsible business practices and invests in strengthening its capacity to serve clients with excellence.

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Is Cloud Based Access Control and Video Surveillance Right for Your Business?

Security and surveillance systems for businesses come with many options, and not all of them are right for every business. One of the options business owners face is whether a cloud-based system is best. When considering cloud based security options, think about long-term security goals as well as modern security threats such as internal crime like employee theft, and external threats from today’s sophisticated criminals.

Access control and video surveillance technologies are rapidly evolving, largely due to wireless and cloud-based capacities. But why should a business consider a cloud-based system? Here are just a few of the important advantages of cloud-based access control and video surveillance.

Manage Multiple Sites

Having a cloud-based security infrastructure means you can expand to multiple locations and manage each of them remotely from one platform. This means you can manage video surveillance and physical security for hundreds of locations—viewing live video, locking doors, granting or suspending access, and monitor activity logs all from your mobile phone or tablet no matter where you are.

Increased Flexibility

With increased wireless capabilities, securing doors, elevators, entrances, and exits is uninhibited. This provides the possibility of unlimited coverage and control with faster, less disruptive installations.

Remote Management

Cloud-based access control and video surveillance allows the user or administrator to view, control, and manage security remotely from their smartphone, tablet, or desktop. This means that you can respond to security needs real time, receive security alerts, and ensure that safety and procedural practices are upheld all from a mobile application.

Monitor Live Stream Video

The ability to have a wide view of activity even when you are not in the facility provides a huge advantage in monitoring the lobby, sales floor, POS, or stockrooms.

Improved System Health

Cloud-based systems also provide advantage in keeping your security system in optimum working health with automatic system updates, and cyber resilience and requiring minimal IT support.

Customized Security Reports

Another huge advantage is the ability to customize security reports with rules based email and texts. Depending on your needs, rules based texts can alert you to suspicious activity such as increased traffic by loading and unloading docks for example.

Centralize and Simplify Facility Security Operations

The advanced features offered by cloud-based security systems reduces the complexity of implementation and operation while reducing risk.

Security solutions should do more than provide security. They should also enhance your business operations by providing invaluable business insight and unlimited management capabilities. Security Instrument Corp. customizes the right system for your concerns, whether you’re the owner of a small business or Security Director of a Fortune 500 company.

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