Careers At Security Instrument

Relentless, Passionate, Growing.

Put Your Security Career On The Right Path!

You hear it on the news every day.

  • Crime in our neighborhoods, schools, places of work.
  • Families broken after invasion.
  • Businesses shut down after losses.

The list goes on. Cutting edge security technology is making it possible to deter violence and in many cases, save lives. Security Instrument is always hiring bright, motivated and forward thinking individuals to fill critical positions in sales, installation, service, and administrative positions.

Submit your resume today. SI is a leading, local security provider in an $80 billion a year growth industry.

Career Opportunities

careers-team

Commercial Sales Consultant

Position Summary: 
 
The Commercial Sales Consultant is responsible for promoting and selling Security Instrument services and technology within an assigned territory, leveraging relationships and closing new business for Security Instrument and ensuring customer retention.   The Commercial Sales Consultant is responsible for securing profitable sales and upgrades to new, existing and discontinued Security Instrument Commercial customers while maximizing customer satisfaction and retention by initiating post installation follow-ups.  This rep will also have a commanding knowledge of our product line, as well as that of our services.
 
Duties and Responsibilities:                                                                

  • Adhere to current Security Instrument policies, procedures, products, programs and services.
  • Create new market share by selling Security Instrument products and services to new local commercial customers.
  • Sell additional products and services to existing accounts that continue to present new sales opportunities. Sell add-ons, amend, and convert existing customer systems to meet the customer’s expectations.
  • Renew existing customer agreements.
  • Identify prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers.
  • Independently establish call plans and customer follow-up strategies and tactics, and consistently apply time and territory management techniques.
  • Follow up with prospects.
  • Maintain an in-depth knowledge of complete line of products/services and customers’ issues and needs through in-house training and reading/research.
  • Obtain referrals and work with Centers of Influence.
  • Process work order and complete all paperwork in accordance with approved and standardized procedures.
  • Conduct post installation follow-up by contacting customer, ensuring commitments were met and affirming customer satisfaction once the customer has been in service.


Job Requirements:

  Education:                    

  • College degree preferred. 
  • High school degree or equivalent required. 

Experience:      

  • Minimum of 2 years experience as a successful commercial sales representative in the security, IT or other technology sales industry, demonstrated by the consistent ability to meet and exceed quota.  

Skills:              

  • Excellent oral, written and presentation skills
  • Action Oriented
  • Drive for Results
  • Business Acumen
  • Customer Focus
  • Functional/Technical Skills
  • Peer Relationships
  • Problem Solving
  • Technical Learning
  • Time Management 

Other:              

  • Valid drivers’ license with clean driving record
  • Ability to work a full time schedule
  • Available for local travel, which may include nights and weekends to accommodate customer’s schedule

 
Security Instrument offers a highly competitive compensation and benefits plan including medical, dental, prescription coverage, life insurance, 401K, ongoing training, PTO and more.

Engineered Systems Security Consultant

Position Summary

The Engineered Systems Security Consultant is a senior level sales professional that specializes in larger integrated systems growing customer verticals within commercial intrusion, fire, access control, surveillance products and services. This individual will work within an assigned territory to provide a consultative, integrated solution to potential and existing commercial customers.

Essential Duties

  • Create new market share through prospecting and developing a new customer base.
  • Strengthen existing customer partnerships within commercial accounts.
  • Cultivate new leads through referrals, company provided leads, networking groups, cold- calling and RFP’s.
  • Efficiently manage territory resources to maximize daily production and customer relationships.
  • Provide security consultations to customers that include design, scope of work, theory of operation and solution integration.
  • Promote and cross sell all Security Instrument products and services.
  • Collaborate with product and manufacturing representatives and operational counterparts. 

Minimum Qualifications

  • College Degree
  • Minimum 10 years of sales experience and 5 years in the security industry.
  • Proficient in system design applications, bidding tools, customer management, Microsoft, etc.
  • Experience with larger integrated video surveillance, access control, and fire. 
  • NICET certification preferred, but not required.

Skills

  • Expert in customer relationships, conflict resolution, negotiation, and customer service.
  • Excellent communication and presentation skills with the ability to present to executives.
  • Proven ability to generate leads
  • Strong Negotiation Skills
  • Business Acumen
  • Functional/Technical Skills
  • Results driven
  • Team Oriented
  • Problem Solving
  • Forward Thinker 

Other

  • Must have valid driver’s license.

Rewards and Benefits:

  • Competitive compensation packages – Base + Uncapped Commissions.
  • Company Cell Phone.
  • Auto Allowance
  • Medical, Dental, Vision, and Supplementary Insurance Plans
  • 401k
  • PTO
  • Paid Holidays. 

Residential Small Business Sales Consultant

Position Summary: 
 
The RSB Sales Consultant is responsible for promoting and selling Security Instrument services and technology within the residential small business marketplace. The RSB is responsible for securing profitable sales and upgrades to new, existing and discontinued Security Instrument residential and small business customers while maximizing customer satisfaction. This rep will also have a knowledge of our product line including fixed packages, as well as that of our services.
 
Duties and Responsibilities:                                                                

  • Adhere to current Security Instrument policies, procedures, products, programs and services.
  • Create new market share by selling Security Instrument products and services to new local residential and small business customers.
  • Sell additional products and services to existing accounts that continue to present new sales opportunities. Sell add-ons, amend, and convert existing customer systems to meet the customer’s expectations.
  • Renew existing customer agreements.
  • Identify prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers.
  • Independently establish call plans and customer follow-up strategies and tactics, and consistently apply time and territory management techniques.
  • Follow up with prospects.
  • Maintain an in-depth knowledge of complete line of products/services and customers’ issues and needs through in-house training and reading/research.
  • Obtain referrals and work with Centers of Influence.
  • Process work order and complete all paperwork in accordance with approved and standardized procedures.
  • Follow-up by contacting customer, ensuring commitments were met and affirming customer satisfaction once the customer has been in service.

Job Requirements:

  Education:                    

  • High school degree or equivalent required. 

Experience:      

  • Minimum of 1 year minimum electronic, security, or related industry experience preferred, demonstrated by the consistent ability to meet and exceed quota.  

Skills:              

  • Excellent oral, written and presentation skills
  • Action Oriented
  • Drive for Results
  • Customer Focus
  • Time Management

Other:              

  • Valid drivers’ license with clean driving record
  • Ability to work a full time schedule
  • Available for local travel, which may include nights and weekends to accommodate customer’s schedule

 
Security Instrument offers a highly competitive compensation and benefits plan including medical, dental, prescription coverage, life insurance, 401K, ongoing training, PTO and more.

Central Station Operator

Division/ Department: Customer Care
Location: Wilmington, DE
Job Title: Central Station Operator
Reports to: Central Station Manager

Position Summary:

The role of Central Station Dispatcher is critical to the overall operation of Security Instrument as the safety and security of our residential and commercial customers depends on our Dispatchers. We are staffed 24 hours a day, 365 days a year regardless of inclement weather. Our Dispatchers are local to the area and build valuable relationships with our customers. We pride ourselves on our knowledge of local authorities, weather conditions and our customer base. Our local UL Listed Central Station separates us from pack.

Duties and Responsibilities:

  • Adhere to current Security Instrument policies, procedures, products, programs and services.
  • Handle alarms using Manitou alarm handling software.
  • Dispatch local authorities, responsible parties, and customers following the Standard Operating Procedures as written by and for Security Instrument.
  • Follow up with local authorities, document and notify customers of alarm dispositions.
  • Validate the identity of callers to protect the security of customer accounts.
  • Assist customers with arming, disarming, trouble shooting and testing their systems.
  • Enter Service Tickets for dispatch Security Instrument technicians.
  • Identify and dispatch on call technicians.
  • Work with 3rd parties testing systems.
  • Escalate customer concerns as needed to other departments.
  • Work with other departments to ensure the best interest of the customers and Security Instrument.
  • Maintain a calm professional telephone demeanor with customers, potential customers and co-workers.
  • Report for work at scheduled time.

Job Requirements:

 Education

  • High school degree or equivalent required.

 Experience

  • Dispatching experience is desired but not required. We are happy to train!

 Skills

  • Excellent Customer Service Skills both written and oral
  • Attention to Detail
  • Attendance
  • Flexibility
  • Problem Solving
  • TEAMWORK!

Other:

  • Ability to work a full-time schedule
  • Ability to pass a drug test
  • Ability to pass a background check

Project Design Representative

OVERVIEW OF DESIGN RELATED RESPONSIBILITIES

  • The Design of drawing packages, system estimates, and detailed wiring information.
  • Follow departmental standards and processes for system designs.
  • Fluent with AutoCAD 2018, Office Products, etc.
  • Have the aptitude and curiosity to quickly learn and master the technologies that we represent, in order to complete system designs and/or proposals accurately and in a timely manner.
  • Working knowledge of Fire Alarm, Access Control, IP Video Systems, Intercom, Intrusion Systems, Communication Methods, etc.
  • Stay informed with state, local and other codes and ordinances related to our business to keep our designs up to date with these requirements.
  • Capable of reviewing or creating specifications for projects.
  • Be capable of working with the Engineered Systems Group design team to complete system designs as a group when necessary.
  • Become knowledgeable with SI’s information, processes, and requirements including the company intranet, quoting systems, Job/Customer management system, and internal processes including; proposal formats, cost estimating standards, agreements, riders, descriptions of work, and other internal forms and procedures necessary to perform the job.
  • Continued involvement with projects and communication with Project Managers and in some cases the Customer to make sure that the project requirements are being met. Create and Manage documentation to keep the project running smoothly.

Following the initial 90-day introductory period you will be entitled to our standard benefits as they apply to full time employees.   This includes, Life Insurance, Paid Vacation, Paid Holidays, Health Care, Optional Dental, and 401K plan.

About Security Instrument

The power of personalized service. Protecting what matters since 1960.

History

Founded in 1960, Security Instrument Corporation, a privately held U.S. Corporation, provides electronic security and life safety detection  and associated monitoring and support services.

Services

Security Instrument offers an full line of services from professionally engineered system designs and turnkey installation services, to 24 hour system monitoring.

Service Area

Security Instrument is Delaware’s largest full-service independently-owned security company, serving thousands of customers throughout Delaware, MD, NJ & PA.