Manuals & Videos

This page covers some of the most common troubleshooting and instructional manuals and videos that we’ve received from customer inquires. If you still need help after reviewing this page please contact us:  (800) 244-2261.

Product Manuals

7800 Series Keypad User’s Guide

7000 Series Keypad User’s Guide

XTLplus User’s Guide

Thinline Series Keypad User Guide

Product Videos

Featured Video Series: The Touch Screen Keypad

Congratulations on the installation of a new color touchscreen keypad. This video series is designed to get you acquainted with your new device, how to connect your phone and Z-Wave devices, set up custom schedules, favorites and more. As always, contact our helpful customer service center with any questions you may have.

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Introduction

Welcome
System Overview
Intro to Sections

1 Minute

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Part 1

System Tour
Icons
Weather

4 Minutes

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Part 2

Arm / Disarm
Home, Sleep & Away Functions
Essential Security Settings

5 Minutes

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Part 3

Z-Wave Devices
Favorites
Adding Users

5 Minutes

Our business hours are from 7:30 am to 4:30pm Monday-Friday. We maintain a 24/7 on call service staff to handle your emergency service needs.

Requests for after hours service are made directly through our Central Station operation by calling your local office or the numbers listed below.

Speak To An Operator

Toll Free (800) 244-2261
Wilmington (302) 633-5621
Milton (302) 645-2212
Dover (302) 674-2261

Automated System

Our automated answering system is as easy as 1-2-3-4
Option 1 – Alarm Monitoring
Option 2 – Customer Service
Option 3 – Administrative Services
Option 4 – Sales Services

Cancel An Alarm

To cancel an accidental alarm, please deactivate your system and call us Toll Free at (800) 244-2261, Option 1. Please have your personal pass-code ready so our operator can verify your authorization.

Still Need Help? Contact Us - We’re Here For You!