Security Instrument maintains a dedicated customer service team focused on delivering the most reliable, friendly, professional service and support available.
Our business hours are from 7:30 am to 4:30 pm Monday-Friday. We maintain a 24/7 on call service staff to handle your emergency service needs. Requests for after hour service are made directly through our dedicated and highly trained security professionals by calling your local office or the numbers listed below.
Our automated answering system is as easy as 1-2-3-4 Option 1 – Alarm Monitoring Option 2 – Customer Service Option 3 – Administrative Services Option 4 – Sales Services
Cancel An Alarm
To cancel an accidental alarm, please deactivate your system and call us Toll Free at (800) 244-2261, Option 1. Please have your personal pass-code ready so our operator can verify your authorization.
Welcome To Customer Service!
At Security Instrument we realize that your systems performance over time is the true benchmark to measure the real value of your investment. Our goal is not only to furnish the latest technology from top manufacturers and a high quality installation, but to deliver the highest level of service and support required to extend the useful life of your system.
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Emergency Support Services
In critical situations, having immediate access to emergency support is essential for ensuring the safety and security of your property. Security Instrument Corp. offers dedicated emergency support services that allow customers to quickly reach trained professionals who can assist in urgent circumstances.
Our emergency support team is available 24/7 and can be contacted through our toll-free number. They are equipped to handle various situations, from false alarms to actual security breaches, providing prompt response and peace of mind to our clients.
Service Request Process
The service request process at Security Instrument Corp. is designed to be straightforward and user-friendly. Customers can initiate service requests through our online portal or by calling our customer service team, ensuring that assistance is just a few clicks or a phone call away.
Upon submitting a service request, customers receive a confirmation and an estimated timeline for service completion. This transparency helps clients stay informed and ensures that their security needs are addressed promptly and efficiently.
Customer Account Management
Managing your account with Security Instrument Corp. is made easy through our online services. Customers can log in to their accounts to view invoices, pay bills, and update their personal information, ensuring that their service remains uninterrupted.
Additionally, our account management portal provides access to service history and system activity reports, allowing customers to monitor their security systems effectively and make informed decisions about their services.
Educational Resources and Guides
Security Instrument Corp. is committed to empowering our customers with knowledge about their security systems. We offer a range of educational resources and guides that cover various topics, from system setup to best practices for maintaining security at home or business.
These resources include detailed manuals, instructional videos, and FAQs that address common concerns, helping customers maximize the effectiveness of their security systems and make informed decisions about their safety needs.
