Request Service

Use this form to request service or to ask a question of our service department. We will follow up with you to confirm a scheduled date and time if a service call is necessary. If you have an emergency: please call us right away at (800) 244-2261.

Contact Information

Headquarters

Wilmington, DE Office
309 West Newport Pike
Wilmington, DE 19804
(302) 633-5621

Milton, DE Office

28340 Lewes Georgetown Hwy.
Milton, DE 19968
(302) 645-2212

If you are experiencing an emergency, please call 911. Requests from this form will not receive a response until the next business day.

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Speak To A Representative

Toll Free (800) 244-2261
Wilmington (302) 633-5621
Milton (302) 645-2212
Dover (302) 674-2261

Automated System

Our automated answering system is as easy as 1-2-3-4
Option 1 – Central Station
Option 2 – Customer Service
Option 3 – Administrative Services
Option 4 – Sales Services

Cancel An Alarm

To cancel an accidental alarm, please deactivate your system and call our Central Station Toll Free at (800) 244-2261, Option 1. Please have your personal pass-code ready so our operator can verify your authorization.