Use this form to request service or to ask a question of our service department. We will follow up with you to confirm a scheduled date and time if a service call is necessary. If you have an emergency: please call us right away at (800) 244-2261.
Contact Information
Headquarters
Wilmington, DE Office
309 West Newport Pike
Wilmington, DE 19804
(302) 633-5621
Milton, DE Office
28340 Lewes Georgetown Hwy.
Milton, DE 19968
(302) 645-2212
If you are experiencing an emergency, please call 911. Requests from this form will not receive a response until the next business day.
Our automated answering system is as easy as 1-2-3-4 Option 1 – Alarm Monitoring Option 2 – Customer Service Option 3 – Administrative Services Option 4 – Sales Services
Cancel An Alarm
To cancel an accidental alarm, please deactivate your system and call us Toll Free at (800) 244-2261, Option 1. Please have your personal pass-code ready so our operator can verify your authorization.
security de, home security systems wilmington, home security systems
Emergency Contact Information
In urgent situations, having immediate access to emergency contact information is crucial for ensuring safety and swift assistance. Security Instrument Corp. provides dedicated lines for emergency service requests, allowing clients to reach trained professionals who can respond quickly to alarms or security breaches.
For emergencies, customers can call our toll-free number at (800) 244-2261 and select Option 1 to connect directly with our alarm monitoring team. This ensures that help is on the way as quickly as possible, minimizing potential risks and providing peace of mind to our clients.
Service Request Process
Understanding the service request process is essential for clients needing assistance with their security systems. At Security Instrument Corp., we have streamlined our service request system to ensure that clients can easily submit their inquiries or requests for service through an online form.
Clients can access the service request form on our website, where they will be guided through the necessary steps. We emphasize the importance of providing detailed information about the issue to facilitate a quick and effective response from our service team.
Frequently Asked Questions
To further assist our customers, we have compiled a list of frequently asked questions (FAQs) related to our services and security systems. This section aims to address common concerns and provide immediate answers to help users navigate their inquiries without delay.
Topics covered in our FAQs include service activation, troubleshooting tips, and guidance on how to manage alarm systems. By providing clear and concise answers, we aim to empower our clients with the knowledge they need to maximize their security systems’ effectiveness.
Customer Support Resources
Security Instrument Corp. is committed to providing comprehensive support resources for our clients. Our customer support section includes various materials such as user manuals, troubleshooting guides, and video tutorials to help users understand their security systems better.
Clients can access these resources online, allowing them to find solutions to common issues independently. This self-service approach not only enhances user experience but also reduces wait times for direct support, ensuring that clients can maintain their security systems with confidence.
security de, home security systems wilmington, home security systems
Emergency Contact Information
In urgent situations, having immediate access to emergency contact information is crucial for ensuring safety and swift assistance. Security Instrument Corp. provides dedicated lines for emergency service requests, allowing clients to reach trained professionals who can respond quickly to alarms or security breaches.
For emergencies, customers can call our toll-free number at (800) 244-2261 and select Option 1 to connect directly with our alarm monitoring team. This ensures that help is on the way as quickly as possible, minimizing potential risks and providing peace of mind to our clients.
Service Request Process
Understanding the service request process is essential for clients needing assistance with their security systems. At Security Instrument Corp., we have streamlined our service request system to ensure that clients can easily submit their inquiries or requests for service through an online form.
Clients can access the service request form on our website, where they will be guided through the necessary steps. We emphasize the importance of providing detailed information about the issue to facilitate a quick and effective response from our service team.
Frequently Asked Questions
To further assist our customers, we have compiled a list of frequently asked questions (FAQs) related to our services and security systems. This section aims to address common concerns and provide immediate answers to help users navigate their inquiries without delay.
Topics covered in our FAQs include service activation, troubleshooting tips, and guidance on how to manage alarm systems. By providing clear and concise answers, we aim to empower our clients with the knowledge they need to maximize their security systems’ effectiveness.
Customer Support Resources
Security Instrument Corp. is committed to providing comprehensive support resources for our clients. Our customer support section includes various materials such as user manuals, troubleshooting guides, and video tutorials to help users understand their security systems better.
Clients can access these resources online, allowing them to find solutions to common issues independently. This self-service approach not only enhances user experience but also reduces wait times for direct support, ensuring that clients can maintain their security systems with confidence.
Why Professional Security System Installation Matters for Enterprise Facilities in Wilmington, DENovember 14, 2025 - 2:23 pm
