Manuals & Videos

This page covers some of the most common troubleshooting and instructional manuals and videos that we’ve received from customer inquires. If you still need help after reviewing this page please contact us:  (800) 244-2261.

Product Manuals

Keypads
Mobile Apps

Virtual Keypad App User Guide – Apple (Web-Link)

Virtual Keypad App User Guide – Android  (Web-Link)

My Virtual Keypad Browser User Guide  (Web-Link)

Product Videos

Geo Fences
Arm / Disarm
Users
Other Videos

Please click here to view other videos from our technology partner, DMP Alarms that may be helpful to you.

Featured Video Series: The Touch Screen Keypad

Congratulations on the installation of a new color touchscreen keypad. This video series is designed to get you acquainted with your new device, how to connect your phone and Z-Wave devices, set up custom schedules, favorites and more. As always, contact our helpful customer service center with any questions you may have.

Introduction

Welcome
System Overview
Intro to Sections

1 Minute

Part 1

System Tour
Icons
Weather

4 Minutes

Part 2

Arm / Disarm
Home, Sleep & Away Functions
Essential Security Settings

5 Minutes

Part 3

Z-Wave Devices
Favorites
Adding Users

5 Minutes

Our business hours are from 7:30 am to 4:30pm Monday-Friday. We maintain a 24/7 on call service staff to handle your emergency service needs.

Requests for after hours service are made directly through our Central Station operation by calling your local office or the numbers listed below.

Speak To An Operator

Toll Free (800) 244-2261
Wilmington (302) 633-5621
Milton (302) 645-2212
Dover (302) 674-2261

Automated System

Our automated answering system is as easy as 1-2-3-4
Option 1 – Central Station
Option 2 – Customer Service
Option 3 – Administrative Services
Option 4 – Sales Services

Cancel An Alarm

To cancel an accidental alarm, please deactivate your system and call our Central Station Toll Free at (800) 244-2261, Option 1. Please have your personal pass-code ready so our operator can verify your authorization.